M365 Service Status (4 degradations at 2025-05-06 08:03)
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Some users without a Premium license may not have the option to use eCDN for town hall meetings in Microsoft Teams
Last Update: 2025-05-03 02:12(JST)
Next Update By: 2025-05-03 08:30(JST)
Status: Service Degradation
Affected Service: Microsoft Teams
Some organizations who have the Enterprise Content Delivery Network
(eCDN) field updated with a third party eCDN in the ‘Live events settings” page
may experience this issue during the town hall when non-Premium users schedule a
town hall.
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Some users’ inbound attachment scans may be taking longer than expected to complete in Exchange Online
Last Update: 2025-04-28 10:38(JST)
Next Update By: 2025-04-28 11:00(JST)
Status: Service Degradation
Affected Service: Exchange Online
As some safe attachment scans are getting stuck in a progress state,
users’ attachments may not be delivered.
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Users search results in SharePoint Online may show empty search results
Start Time: 2025-04-17 09:00(JST)
Last Update: 2025-04-28 06:28(JST)
Next Update By: 2025-04-29 04:00(JST)
Status: Service Degradation
Affected Service: SharePoint Online
More specifically, tenants created on or after Thursday, April 17,
2025, may be impacted.
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Users may be shown the same meeting room repeatedly when selecting ‘Add Location’ to a Microsoft Teams meeting
Start Time: 2025-04-08 12:07(JST)
Last Update: 2025-04-25 03:01(JST)
Next Update By: 2025-04-29 04:00(JST)
Status: Service Degradation
Affected Service: Microsoft Teams
Users may be shown repeated meeting rooms when selecting ‘Add
Location’ to a Microsoft Teams meeting from the Microsoft Teams calendar, even
when the provided room is outside the building room list.
Users are able to schedule meetings in the correct meeting room using the
Outlook calendar while we work to resolve this issue.
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Users’ SharePoint Online links in Microsoft Teams and Exchange Online aren’t being scanned by Safe Links
Start Time: 2025-04-18 09:00(JST)
Last Update: 2025-05-06 06:32(JST)
Status: Service Restored
Affected Service: SharePoint Online
This specifically impacted users with an E5 license.
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Some users may have potential phishing email messages sent to their Junk folder in Exchange Online instead of quarantine
Start Time: 2025-05-05 12:16(JST)
Last Update: 2025-05-06 01:34(JST)
Status: Service Restored
Affected Service: Exchange Online
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Some users’ saved Outlook calendar views may not be preserved
Start Time: 2025-04-04 05:22(JST)
Last Update: 2025-05-03 05:42(JST)
Status: Service Restored
Affected Service: Exchange Online
This issue may have impacted users who were leveraging Outlook on the
web, the new Outlook desktop client experience, or those who have the new
Calendar enabled in Microsoft Teams.
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Some users may be unable to access the “Get agents” link in Microsoft Copilot (Microsoft 365)
Start Time: 2025-04-10 01:34(JST)
Last Update: 2025-05-03 05:07(JST)
Status: Service Restored
Affected Service: Microsoft Copilot (Microsoft 365)
Affected users may have seen an empty popup window after they clicked
the “Get agents” link.
As an alternative while we were focused on mitigation, users could have
navigated to https://www.microsoft365.com/chat and selected “Apps” from the left
sidebar, then clicked the “Get more Apps” button in the upper righthand section,
and, lastly, selected “Agents” in the “Featured” section in the Apps sidebar on
the left to access agents.
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Some users may be unable to access Microsoft OneDrive through the app launcher
Start Time: 2025-04-30 08:36(JST)
Last Update: 2025-05-03 03:46(JST)
Status: Service Restored
Affected Service: OneDrive for Business
Users reported that they could have bypassed the issue by accessing
OneDrive content via direct link.
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Some users may be unable to access SharePoint Online through the app launcher
Start Time: 2025-04-30 08:36(JST)
Last Update: 2025-05-03 03:43(JST)
Status: Service Restored
Affected Service: SharePoint Online
Users reported that they could have bypassed the issue by accessing
SharePoint Online sites via direct link.
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Some users’ inbound email messages sent from Gmail accounts may be incorrectly marked as spam and quarantined
Start Time: 2025-04-26 09:00(JST)
Last Update: 2025-05-02 05:40(JST)
Status: Service Restored
Affected Service: Exchange Online
While we focused on remediation, users and admins may have been able
to create allow rules to prevent email messages from Gmail senders from going to
the junk folder.
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Some users may be unable to access calendar details in Exchange Online for meeting room devices
Start Time: 2025-04-25 03:30(JST)
Last Update: 2025-05-02 04:08(JST)
Status: Service Restored
Affected Service: Exchange Online
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Some users may be unable to sign in to the Microsoft Defender XDR portal
Start Time: 2025-04-30 02:35(JST)
Last Update: 2025-04-30 02:01(JST)
Status: Service Restored
Affected Service: Microsoft 365 suite
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Users may be unable to start some apps within private channels in Microsoft Teams
Start Time: 2025-04-11 05:11(JST)
Last Update: 2025-04-30 02:57(JST)
Status: Service Restored
Affected Service: Microsoft Teams
This impact was limited to the Microsoft Teams desktop and web
clients. Where possible, affected users could bypass the impact by accessing
apps in private channels using the Microsoft Teams mobile app.
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Some users may have encountered delays or failures searching in Outlook on the web
Start Time: 2025-04-08 03:00(JST)
Last Update: 2025-04-29 10:22(JST)
Status: Service Restored
Affected Service: Exchange Online
Users may have also seen issues searching in SharePoint Online.
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Users may be unable to create an email address for a new Microsoft Teams channel and receive an error
Start Time: 2025-04-18 02:40(JST)
Last Update: 2025-04-29 05:43(JST)
Status: Service Restored
Affected Service: Microsoft Teams
When users selected “Get email address” for a newly created Microsoft
Teams channel, they may have received an error that stated: “We couldn’t get the
email address of this channel.”
This issue didn’t impact email addresses that had already been created for
existing Teams channels.
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Some users’ time zone and work hours may not have been appearing on their profile card in Microsoft Teams
Start Time: 2025-03-03 01:33(JST)
Last Update: 2025-04-28 10:26(JST)
Status: Service Restored
Affected Service: Microsoft Teams
Instead of seeing their actual hours with their time zone, users may
have been presented with a placeholder style “HH:00” input in the field.
Impact was specific to users that leveraged non-English languages.
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Some users were unable to utilize auto attendant, voice mail, call queues and call recorder bot in Microsoft Teams
Start Time: 2025-04-25 07:35(JST)
Last Update: 2025-04-25 09:27(JST)
Status: Service Restored
Affected Service: Microsoft Teams
