M365 Service Status (3 degradations at 2026-03-04 15:11)
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Users are seeing under reported, inaccurate, or temporarily missing Copilot for Sales data in Microsoft Viva Insights
Start Time: 2025-11-23 09:00(JST)
Last Update: 2026-02-25 11:13(JST)
Next Update By: 2026-03-04 11:00(JST)
Status: Service Degradation
Affected Service: Microsoft Copilot (Microsoft 365)
This affects the following three Copilot for Sales adoption metrics:
– Generate email draft actions taken using Copilot for Sales
– Review CRM record summary actions taken using Copilot for Sales
– Create CRM record actions taken using Copilot for Sales
Those without a premium Copilot for Sales license aren’t included in analyzed
population.
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Some users see that after selecting a meeting room when scheduling meetings, it changes from available to unavailable
Last Update: 2026-02-25 11:09(JST)
Next Update By: 2026-02-25 12:30(JST)
Status: Service Degradation
Affected Service: Exchange Online
Specifically, the meeting room selected is incorrectly changing from
available to unavailable in Exchange Online.
Additionally, some users are seeing that room suggestions don’t consistently
reflect configured working hours, especially before and after selecting a room.
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Users’ auto-decline meeting settings for automatic replies may not be working in Exchange Online
Start Time: 2026-02-23 05:00(JST)
Last Update: 2026-02-24 04:21(JST)
Next Update By: 2026-03-03 09:30(JST)
Status: Service Degradation
Affected Service: Exchange Online
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Some users may not have permissions for Microsoft Teams meeting notes if notes are enabled after the meeting was created
Start Time: 2025-11-20 09:00(JST)
Last Update: 2026-03-04 05:54(JST)
Status: Service Restored
Affected Service: Microsoft Teams
More info: This issue only occurred in organizations where admins
enabled the ability for users to share links with “Specific People” in Microsoft
OneDrive and SharePoint Online as the meeting notes were hosted there.
When users added meeting notes from the Microsoft Teams Calendar to a meeting
that had already been created, the meeting participants may have not been
granted permissions to view the notes, while the user that added the notes may
have been able to access them as expected.
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Some users may be unable to access Planner on the web
Start Time: 2026-03-02 04:15(JST)
Last Update: 2026-03-03 05:21(JST)
Status: Service Restored
Affected Service: Planner
To bypass the impact, some users may have been able to access Planner
via Microsoft Teams if this option was available to them.
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Users may be unable to reach agents through Dial-by-Extension for some auto attendants in Microsoft Teams
Start Time: 2026-02-19 02:00(JST)
Last Update: 2026-03-03 03:32(JST)
Status: Service Restored
Affected Service: Microsoft Teams
Users may have heard the greeting, followed by approximately 15
seconds of silence, then they may have received the error message: “Sorry, I
couldn’t help.”
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Some newly licensed users may be unable to leverage any Microsoft 365 Copilot premium features in any Outlook client
Start Time: 2026-02-03 09:00(JST)
Last Update: 2026-03-03 03:00(JST)
Status: Service Restored
Affected Service: Microsoft Copilot (Microsoft 365)
This issue impacted Copilot premium features for newly licensed users
that received licenses between Tuesday, February 3, 2026, and Thursday, February
26, 2026, in the Outlook desktop client, Outlook on the web, and Outlook mobile.
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Users may have seen autogenerated chats during Public Switched Telephone Network (PSTN) calls in Microsoft Teams
Start Time: 2026-02-10 07:37(JST)
Last Update: 2026-03-03 12:32(JST)
Status: Service Restored
Affected Service: Microsoft Teams
When placing outbound PSTN calls or receiving inbound PSTN calls,
users may have seen a chat thread autogenerate in the Microsoft Teams desktop
client and web app. This may have also affected Call Queue and Auto Attendant
calls.
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Users in Australia may be unable to access various Microsoft 365 Apps or services from portal.office.com
Start Time: 2026-03-02 06:30(JST)
Last Update: 2026-03-02 01:59(JST)
Status: Service Restored
Affected Service: Microsoft 365 suite
This issue affected users accessing apps or services from
portal.office.com and m365.cloud.microsoft.com.
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Some users may be unable to open some SharePoint Online list links through Microsoft Teams on iOS and receive an error
Start Time: 2025-12-12 12:10(JST)
Last Update: 2026-02-27 04:10(JST)
Status: Service Restored
Affected Service: Microsoft Teams
Specifically, users who attempted to access SharePoint lists through
Teams on iOS may have received an access permissions error stating: “Permission
required – You do not have permission to open this file.”
While we were focused on remediation, users on iOS could’ve accessed the
affected pages and list links by manually copying the impacted URLs from the
Teams chat to open them elsewhere. Additionally, users with access to
alternative Microsoft Teams access methods such as the Microsoft Teams desktop
client and web app could’ve used these to avoid impact.
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Some users using the January 2026 Report Server version (1.25.9508.3237) may have encountered access issues
Start Time: 2026-01-21 09:00(JST)
Last Update: 2026-02-26 12:45(JST)
Status: Service Restored
Affected Service: Power BI
Users using the January 2026 Report Server version (1.25.9508.3237)
may have encountered access issues, as certain reports may have triggered
excessive crash dump generation on disks. As a workaround, users could have
downgraded to the September 2025 version (1.15.8377.1837) or deleted the
generated crash dump files due to a known limitation.
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Users may experience issues when trying to access services that require Multi-Factor Authentication (MFA)
Start Time: 2026-02-23 11:00(JST)
Last Update: 2026-02-24 03:20(JST)
Status: Investigation Suspended
Affected Service: Microsoft 365 suite
Customers in North America who leverage Cisco/Duo in their MFA
sign-in flow were impacted.
