M365 Service Status (8 degradations at 2025-07-13 08:53)
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Users may be unable to access their mailbox using any Exchange Online connection method
Start Time: 2025-07-11 07:37(JST)
Last Update: 2025-07-11 11:08(JST)
Next Update By: 2025-07-12 01:00(JST)
Status: Service Degradation
Affected Service: Exchange Online
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Some users may experience a loss of freshness for some data sources such as Organization Data in Microsoft 365
Start Time: 2025-06-28 02:30(JST)
Last Update: 2025-07-10 02:49(JST)
Next Update By: 2025-07-11 04:00(JST)
Status: Service Degradation
Affected Service: Microsoft 365 suite
Specifically, impacted users may see that changes aren’t reflecting,
such as editing and adding new items, which aren’t showing up, and the action of
deleting items isn’t actually deleting them as expected.
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Users receive an error when launching the Microsoft Teams desktop client or web app
Last Update: 2025-07-10 10:59(JST)
Next Update By: 2025-07-10 11:00(JST)
Status: Service Degradation
Affected Service: Microsoft Teams
When users launch the Microsoft Teams desktop client or web app, they
may receive an error which states: “There was a problem reaching this app.”
The users may be able to click the apps on the left sidebar to bypass the error.
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Some users may see intermittent errors when accessing SharePoint Online sites or content
Start Time: 2025-06-30 09:00(JST)
Last Update: 2025-07-08 11:52(JST)
Next Update By: 2025-07-08 08:00(JST)
Status: Service Degradation
Affected Service: SharePoint Online
Users may see a 404 error message when attempting to access
SharePoint Online sites or content.
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Some attendees may receive an unexpected cancellation message when a meeting on a shared calendar is updated
Start Time: 2025-06-05 09:00(JST)
Last Update: 2025-07-05 12:22(JST)
Next Update By: 2025-07-06 02:30(JST)
Status: Service Degradation
Affected Service: Exchange Online
Impact is intermittent, and specific to updates that are made on
behalf of the organizer using Outlook (classic) for Windows with the calendar
sharing improvements enabled.
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When users in Japan enter Japanese text into Microsoft Teams they may see a red wavy line under the text
Last Update: 2025-07-04 12:17(JST)
Next Update By: 2025-07-10 07:00(JST)
Status: Service Degradation
Affected Service: Microsoft Teams
This issue affects Desktop and Web clients. While we continue working
towards resolution, users can disable spell check as a temporary workaround.
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Users who create a team from an existing group within Microsoft Teams receive an error
Start Time: 2025-06-23 09:00(JST)
Last Update: 2025-07-03 11:52(JST)
Next Update By: 2025-07-17 01:00(JST)
Status: Service Degradation
Affected Service: Microsoft Teams
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A small number of users’ Microsoft Teams app may intermittently crash during calls or meetings on some iPad devices
Last Update: 2025-07-02 10:04(JST)
Next Update By: 2025-07-04 06:00(JST)
Status: Service Degradation
Affected Service: Microsoft Teams
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Some users may be intermittently unable to see recently visited files in some Microsoft 365 services
Last Update: 2025-07-13 08:47(JST)
Status: False Positive
Affected Service: Microsoft 365 suite
Impact manifests in the following services, although may not be
limited to said services:
– Microsoft OneDrive for iOS
– Outlook on the web
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Some users may have been unable to access a classic experience library containing video files in SharePoint Online
Start Time: 2025-07-07 10:44(JST)
Last Update: 2025-07-11 07:52(JST)
Status: Service Restored
Affected Service: SharePoint Online
Users with read permissions may have encountered an access denied
error when accessing a classic experience library containing video files.
As a workaround, switching to the modern experience or removing video files from
the library may have allowed users with read permissions to regain access.
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Potential issues accessing mailboxes via one or more connection methods
Last Update: 2025-07-11 07:14(JST)
Status: False Positive
Affected Service: Exchange Online
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Some users were unable to download some Microsoft 365 apps from the Microsoft365.com portal “Apps & devices” section
Start Time: 2025-07-10 08:00(JST)
Last Update: 2025-07-11 06:29(JST)
Status: Service Restored
Affected Service: Microsoft 365 suite
When affected users clicked on the “Install Office”, “Install Visio”,
or “Install Project”, nothing occured. Additionally, the option to sign out
individual devices from apps wasn’t working.
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Some users may experience delays when accessing the calendar using the classic Outlook desktop app
Start Time: 2025-06-16 09:00(JST)
Last Update: 2025-07-11 09:24(JST)
Status: Service Restored
Affected Service: Microsoft Teams
Impact was specific to users that had disabled the local address book
accessing their calendar while using the classic Outlook desktop app with the
Teams Meeting add-in (TMA) installed.
During the period of impact, affected users could have accessed their calendar
using the following calendar options to avoid delays:
– New Outlook desktop app
– Outlook on the web
– Microsoft Teams desktop app
– Microsoft Teams web app
– Microsoft Teams mobile app
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Some users may be unable to delete messages posted by workflows in Microsoft Teams
Start Time: 2025-04-15 02:40(JST)
Last Update: 2025-07-11 06:54(JST)
Status: Service Restored
Affected Service: Microsoft Teams
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Users may be unable to access their mailbox using any connection methods
Start Time: 2025-07-10 07:20(JST)
Last Update: 2025-07-11 04:39(JST)
Status: Service Restored
Affected Service: Exchange Online
Impacted connection methods included, but may not have been limited
to:
– Representational State Transfer (REST) API
– Outlook on the web
– Exchange ActiveSync (EAS)
– Messaging API (MAPI)
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Microsoft Copilot Studio – Environments are intermittently not loading
Last Update: 2025-07-10 05:55(JST)
Status: Service Restored
Affected Service: Power Platform
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Some users may be experiencing a delay receiving an automatic response when booking conference rooms in Exchange Online
Start Time: 2025-05-27 06:20(JST)
Last Update: 2025-07-10 02:06(JST)
Next Update By: 2025-07-10 02:30(JST)
Status: False Positive
Affected Service: Exchange Online
Specifically, when the users specify the conference room mailbox to
reserve a meeting in their own or shared calendars, the automatic response may
be delayed.
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office365 connector flows and apps failing
Last Update: 2025-07-09 09:19(JST)
Status: Service Restored
Affected Service: Power Platform
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Some users may experience latency or intermittent failures fetching user contacts in multiple Microsoft 365 services
Start Time: 2025-07-04 09:00(JST)
Last Update: 2025-07-09 10:53(JST)
Status: Service Restored
Affected Service: Microsoft 365 suite
Affected services and scenarios included:
– Microsoft Teams users were unable to fetch user’s regional and language
settings using the Profile API.
– Exchange Online users experienced latency or 503 “Service Unavailable” errors
when attempting to view contact information in Exchange Online.
– Users may have been unable to see free/busy information for other users within
their organization.
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Microsoft Teams Android Pixel device users on Android OS 16 may not receive notifications as expected
Start Time: 2025-06-09 11:34(JST)
Last Update: 2025-07-09 03:42(JST)
Status: Service Restored
Affected Service: Microsoft Teams
– If users had no outstanding Microsoft Teams notifications, they may
have received notifications as expected.
– If users did have notifications they could answer calls from the notification
drawer of the device.
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Some users may be unable to open OneDrive or SharePoint citation links generated by Microsoft Copilot (Microsoft 365)
Start Time: 2025-05-31 05:00(JST)
Last Update: 2025-07-08 08:51(JST)
Status: Service Restored
Affected Service: Microsoft Copilot (Microsoft 365)
This issue occurred if users included a direct reference to a file in
the prompt (i.e. by using the “/” command and selecting a file), or if the user
interacted with an agent using SharePoint or OneDrive as the knowledge source.
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Some users may be intermittently unable to access SharePoint Online sites
Start Time: 2025-05-16 05:46(JST)
Last Update: 2025-07-08 04:07(JST)
Status: Service Restored
Affected Service: SharePoint Online
Affected users may have seen a “Something went wrong” error message.
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Some users may be experiencing a delay receiving an automatic response when booking conference rooms in Exchange Online
Last Update: 2025-07-08 02:05(JST)
Status: False Positive
Affected Service: Exchange Online
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Some users may be unable to access Microsoft Copilot (Microsoft 365)
Start Time: 2025-07-03 06:30(JST)
Last Update: 2025-07-05 01:52(JST)
Status: Service Restored
Affected Service: Microsoft Copilot (Microsoft 365)
Users may have also been unable to access Copilot in Microsoft Teams.
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Some users may have been unable to log in to or access Microsoft Forms
Start Time: 2025-07-04 02:09(JST)
Last Update: 2025-07-04 06:49(JST)
Status: Service Restored
Affected Service: Microsoft Forms
Additionally, affected users may have been unable to open or submit
forms in Microsoft Forms.
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Some users are unable to request to join communities in Microsoft Teams
Last Update: 2025-07-04 02:01(JST)
Status: False Positive
Affected Service: Microsoft Teams
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Some users may experience crashes while using the Microsoft Teams desktop client
Last Update: 2025-07-03 03:54(JST)
Status: False Positive
Affected Service: Microsoft Teams
Affected users can utilize the Microsoft Teams mobile or web clients
to bypass impact while we investigate this issue.
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Some users may have not received One-Time Passcode (OTP) email messages for encrypted messages in Exchange Online
Start Time: 2025-06-26 11:31(JST)
Last Update: 2025-07-02 10:59(JST)
Status: Service Restored
Affected Service: Exchange Online
Impact only occurred for users that had a process configured to
perform a Domain Name System (DNS) check on incoming email messages.
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Some users may have experienced inconsistent behavior with the ‘Track email and document open rates’ feature
Start Time: 2025-04-01 03:30(JST)
Last Update: 2025-07-02 07:52(JST)
Status: Service Restored
Affected Service: Exchange Online
Affected users may have seen a error messages or the ‘Track email and
document open rates’ feature in the Viva Insights Add-in for Outlook not
appearing despite meeting the criteria of having at least five recipients and
being sent from a user mailbox hosted on Exchange Online with a valid service
plan. This feature is available to users with the MyAnalytics (Full) service
plan included in Office 365 E5.
